Just Culture Within a Healthy Safety Environment with Doug Downey from Falcon16 Solutions, LLC

When: Friday, October 23^rd, 1:00 – 3:00 pm

Where: Colorado Springs Fire Department Station 19, 2490 Research Pkwy, Colorado Springs, CO 80920

Doug Downey is a nationally recognized aviation safety leader, former USAF fighter pilot, and President of Convergent Performance. His work centers on human performance, Crew Resource Management, Safety Management Systems, and high‑reliability organizational behavior, and he is a former Advance Agent for Air Force One and President G.W. Bush. Downey’s work is built on the idea that human performance is predictable, improvable, and shaped by systems. His training programs emphasize creating high‑fidelity reporting environments, strengthening leadership accountability, removing fear‑based responses, and building disciplined, repeatable safety behaviors across the organization.

A just culture strategy and program implemented in practice is vital to an effective reporting culture in an organization’s safety and quality programs. Organizational leadership must establish due process to ensure objectivity and trust in the ‘system’ and the entire workforce must understand accountability runs the gamut from the individual(s) involved to training, supervision, and standards. A just culture strategy is not absent consequences on the scale of disciplinary action and is likely appropriate when negligence or intentional non-compliance occurs once, or routinely. However, errors and mistakes are also held to account with the intent to eliminate future like events.

Key Points: A facilitated discussion will be followed by group Q&A and experienced lessons of just culture, or absence/abuse of it.

Building a Just Culture requires the following actions:
1. Building awareness through training
2. Implementing policies that support Just Culture
3. Integrate Just Culture Principles into the practices of daily work and decisions to build trust in the system, process, and outcomes
4. Design systems that anticipate human error/mistakes, and help prevent them from reoccurring
5. Managing behavioral choices (human error, at-risk behavior, reckless behaviors) defined as negligence or intentional noncompliance
6. Adopting one model of shared accountability from the CEO down to the newest new-hire

Please REGISTER below, and see you all there!